CRABSI PAYMENTS CORP. (hereinafter referred to as “CRABSI”), a company established under the laws of Canada, is registered at 80 Atlantic Ave, Toronto, Ontario, Canada, M6K1X9 under the registration number 1000491725.

This Privacy Policy, together with the Terms and Conditions and other material parts thereof, governs the collection, processing, and use of your Personal Data by CRABSI. 

CRABSI acts as a data controller in accordance with this Privacy Policy, which defines how the company may use your Personal Data.

CRABSI and its affiliates (if any) are committed to protecting your privacy. The information collected about you is used to fulfill contractual obligations and improve customer service. This Privacy Policy provides clear and transparent information about how we collect, use, and protect your data in compliance with Canadian data protection laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the General Data Protection Regulation (GDPR), and other relevant international laws for users outside of Canada and the EU.

If you are located outside of Canada, the EU, or a jurisdiction with specific privacy regulations, we will process your Personal Data in line with international privacy standards, applying reasonable measures to protect your information as outlined in this Privacy Policy.

Please read this document carefully to understand our approach to handling your Personal Data.

For any questions or concerns, you can contact us at:

Email: [email protected]

Information You Provide

You may provide information directly to us by completing forms on our website or contacting us via phone, email, video conference, or other methods. This includes:

• Personal Identification: Name, surname, photographs, videos (for verification purposes under the AML/CFT Policy), residential address, citizenship, date and place of birth, and tax residency.
• Government-Issued Identification: Passport, driver’s license, or other identification documents.
• Contact Information: Phone number, email address, and login credentials.
• Financial Data: Bank details, account numbers, payment details, and Foreign Account Taxation Act (FATCA/CRS) information.
• Professional Details: Education, work experience, and place of employment.
• Other Information: Politically exposed person (PEP) status, sources and amounts of income, account status, balance sheets, and transaction details.

Crabsi does not collect or process sensitive personal data, such as racial or ethnic origin, political opinions, religious beliefs, or health data, unless explicitly provided by you in public forums on our website.

Information We Collect Automatically

When you visit our website or use our services, we may collect:

• Technical Data: IP address, browser type and version, time zone settings, and operating system.
• Usage Data: Pages visited, site interactions, errors encountered, and geolocation data.
• Financial Activity: Transaction details, account activity, and accrued commissions.

Information From Third Parties

We may receive data from external sources, such as:

• Financial Institutions: For deposits and withdrawals.
• Verification Services: To confirm details you provide.
• Credit Agencies and Partners: Data regarding your financial status.

Please refer to our Cookie Policy for details on how we use cookies and manage your consent.

To Provide Services

• Fulfill contractual obligations and deliver requested products or services.
• Maintain security and administer the website.
• Resolve complaints and support queries.

To Improve Services

• Enhance the website experience and evaluate advertising effectiveness.
• Analyze usage data for internal research and development.

To Ensure Legal Compliance

• Verify identities to prevent fraud.
• Comply with AML/CFT regulations and other legal requirements.

For Marketing

• Inform you about products or services similar to those you’ve used or searched for.
• With your consent, share your data with third parties for marketing purposes.

We may share your data with:

• Service Providers: Business partners, subcontractors, and analytics providers.
• Marketing Networks: To optimize advertisements (aggregated data only).
• Legal Obligations: If required by law, court orders, or to protect CRABSI’s rights and property.
• Corporate Transactions: During mergers, acquisitions, or asset sales.

Security Measures

We implement robust security measures to safeguard your data from loss, misuse, or unauthorized access. Only authorized personnel have access to your data, and all data transfers comply with international security standards.

Retention Period

Your data will be retained:

• For a minimum of five (5) years after account closure, in compliance with legal requirements.
• Longer, if required for legal investigations or disputes.
• Email addresses from unsubscribed users will be stored in an inactive list.

We process your data based on:

• Consent: Provided explicitly for specific purposes.
• Contractual Obligations: Necessary to fulfill agreements with you.
• Legal Compliance: To meet regulatory requirements.
• Legitimate Interests: To prevent fraud, enhance security, and improve services.

You may withdraw your consent at any time.

You have the right to:

• Request deletion, correction, or restriction of your data.
• Access your data and receive a copy in a machine-readable format.
• Object to data processing for marketing purposes.

To exercise these rights, contact us at [email protected]. Note that exercising certain rights may impact our ability to provide services to you.

Under PIPEDA and GDPR, you may request access to the data we hold about you by submitting a written request to [email protected].

We store and process Personal Data using secure repositories and best practices throughout its lifecycle. For individuals outside Canada and the EU, we ensure that data processing complies with this Privacy Policy and applicable international privacy standards.

Data Transfers Outside Canada, the EU, and Your Jurisdiction

Your data may be transferred to and stored in a jurisdiction outside your country of residence, including countries where data protection laws may differ from those in your region. In such cases:

• We apply appropriate safeguards to protect your Personal Data, including but not limited to contractual agreements with service providers.
• Data transfers comply with adequacy decisions (where applicable) or recognized mechanisms such as Standard Contractual Clauses (SCCs).

By using our services, you consent to these data transfers.

This Privacy Policy may be updated periodically, with the most recent revision date displayed at the top of the document. Any updates will be posted on our website to ensure transparency.

For significant changes, we may choose to notify you using the contact information available to us. However, it remains your responsibility to review this Privacy Policy regularly to stay informed about how your Personal Data is being handled.

If you disagree with any updates, you should discontinue using our services and reach out to us with your concerns. By continuing to use our services after updates are published, you accept the revised Privacy Policy.